Refund Policy
Last updated: September 4, 2026
Clear guarantee: timelines depend on the service type.
If Google Play / Apple charged you, store rules also apply.
This Refund Policy explains when Unlockers Cloud (NIT 1.098.740.211-1) issues refunds for services purchased via 1lockers.net or linked to our apps.
Also see: Terms of Service · Privacy Policy
1. By service type
| Service | Guideline | Notes |
|---|---|---|
| Shared hosting | 30 days | Hosting plan refund if dissatisfied; add-ons may be excluded |
| VPS | 7 days | Pro-rata minus provisioning costs when applicable |
| Design / development | Before start | 100% deposit if work has not started; otherwise deduct progress |
| Mobile apps (Prestapp) | Store note | Store-billed purchases: request via Google Play/Apple first. Direct Unlockers Cloud invoices: section 2 |
| Domains / issued SSL | Non-refundable | Final once registered/issued |
2. How to request
- Email [email protected] with subject Refund request.
- Include name, account email, invoice/payment ID and a short reason.
- We aim to reply within 24–48 business hours.
3. Processing
Same payment method when possible; typical credit time 5–10 business days after approval.
4. Contact
- Email: [email protected]
- WhatsApp: +57 316 624 8968
- Address: Cra. 32 #36-31, Sotomayor, Bucaramanga, Santander — Office 101B